How do I contact BISSELL Consumer Care?
Consumer Care for BISSELL products in Japan is managed by BISSELL’s official distributor: VYPER JAPAN LTD. If you need help with your BISSELL product, please contact the Consumer Care team using the details below.
VYPER JAPAN LTD. – BISSELL Consumer Care Center
1021-1 Hanazawa-machi, Yonezawa-shi, Yamagata 992-0022, Japan
Customer Care: 050-5574-5137
Where can I find troubleshooting videos?
Troubleshooting guidance is available from the product page for your BISSELL model. Go to the Manuals & Troubleshooting section to find the user guide and available support videos.
You can also visit the BISSELL Japan YouTube channel, where troubleshooting videos are available for supported models. https://www.youtube.com/@bissell_japan/videos If you still need help after following the troubleshooting guidance, please contact BISSELL Consumer Care.
Where are BISSELL products made?
BISSELL products are manufactured in several countries. The country of manufacture for your specific product is shown on the product packaging and/or the product rating label. Please refer to this information for the model you purchased.
Where can I find the model and serial number on my product?
The model and serial number are typically located on the product rating label, usually on the back or bottom of the machine. The model number may also be shown in the user guide and on the product packaging. If you cannot locate the information, please contact BISSELL Consumer Care and we will help you identify your product.
What should I do if I am having a problem with my machine?
If you are having trouble operating your BISSELL machine, first refer to the Troubleshooting section of the user guide. You can also visit the Manuals & Troubleshooting section on your product page, where model-specific guidance and support videos may be available.
If the issue remains after completing the recommended troubleshooting steps, please contact BISSELL Consumer Care through VYPER JAPAN LTD. using the contact details above.
Where can I buy BISSELL products in Japan?
BISSELL products in Japan are available through our authorized online retail partners, including Amazon Japan and Rakuten. Availability may vary by product.
How long is the warranty on my BISSELL product?
BISSELL products officially sold in Japan are covered by a two-year limited warranty from the date of purchase, subject to the applicable warranty terms and proof of purchase.
If you require warranty support, please contact BISSELL Consumer Care and have your model number, serial number and proof of purchase available.
How do I dispose of my BISSELL product at the end of its life?
Please dispose of your BISSELL product, accessories and any batteries in accordance with the recycling and waste-disposal rules of your local municipality in Japan. Requirements may differ by local administration.
For products containing a battery, please follow the battery information and disposal instructions provided with your specific model, including whether the battery is removable. Do not remove a battery unless the product instructions indicate that it can be removed. Please check your local authority guidance for the correct collection or recycling route in your area.